Customer Testimonials
Great service. Recently had an oil service for my Nissan Pathfinder. The whole process was easy and efficient. There was plenty of safety protocols in place
Had my vehicle get service cause of a recall and customer service was very friendly and give me a good detail on my vehicle being inspected.
From the moment I got out of my car to walk in, I was met with a smiling face and an open door. Excellent customer service from everyone - but especially the professionals that worked with us being Sales manager Sean Newman, Sales Associate Chet, and Finance Associate Mike! The vehicle was purchased for my daughter and I know she will be safe. Nissan also gave us a great price and free car washes! Would highly recommend Nissan and their professional, no pressure staff! We are happy customers - thank you! 🙂
Purchased my baby Maxima here... Been coming here ever since.... Great customer service... They always strive to resolve my issues. I Travel the extra miles to bring her back home...
I Walked in without an appt. and they agreed to take my car - the car was done, tires rotated, vacuumed and washed within an hour.
I was in and out with 25 minutes. The service department is very nice and helpful. My only suggestion fix the DVD player so kids will be able to watch movies.
Staff cordially greeted me when I opened the door. Quickly proceeded to check info and sent my car in for requested work. Finished in no time, including vacuum and wash. Thorough on inspection review. I even got a hug before I left. Love Nossan of Olympia
It’s very convenience for customers when needed an oil change. Bruce Titus Nissan in Olympia has Express Service to serve just that purpose, not only for Nissan vehicles, Xpress service has also served other brands, like my Toyota Camry. Professional staffs, great service and competitive price, plus courtesy inspection has made them stand out from other places. Thank you for providing such a great place for convenience service
My 2017 Nissan Leaf SL needed a software update for the battery management system. They installed the update and even washed my car. Hallie was friendly and very helpful. Thank you.
I got in for a quick oil change service. They gave my car a wash and vacuum in addition to a complimentary multipoint check. About an hour later I got the car back, and I was charged what I was quoted. I don’t think the process can get any simpler.
It’s always easy and convenient around to sched any needed appointments, very accommodating staff. Knowledgeable and courteous staff, with pretty good turn time given the volume of business
Hallie informed me I had a buy one get one free oil change I had forgotten about as well as no charge for a tire rotation due to the fact a purchased the tires from the dealer.
I walked in and was treated GREAT! Flood helped me out and was amazing. Would recommend this place! Definitely will be back to purchase more vehicles from them. 👍🏻👍🏻
Hallie was very friendly, great to work with and very accommodating to keep me mobile and still get the work done that I needed to get done.
I have been shopping for over two months for a new vehicle. I am not the impulse shopper and everyone knows how pushy some sales people are. At Olympia Nissan you don’t feel that pressure they are all human and treat you the same way. I would rate them higher if I could. I dealt with Charlie, Heather, and Jerry all of them were great and I pripably get reviews like this all the time.
Wow! More than a dealership selling great automobiles. More than service with a smile. When you purchase a vehicle from Olympia Nissan, you become more than a customer. You become family. And family takes care of you. Thats just the way they roll at Olympia Nissan. They say what they mean, and mean what they say. They say they'll take care of you and that's exactly what they do. All of the Staff at Olympia Nissan always welcome me and make me feel at home. I highly recommend Olympia Nissan.
We were not planning on buying a car, but the sale person was quick and so we bought two. Planned on returning Thursday to see where lease car condition would be considered.
Heather & Todd were excellent people to buy from. They seemed to care about our needs and went out of their way to give us the best deal possible. Happy with the Nissan Rogue and will refer our friends and family to Olympia Nissan!
Very Johnny on the spot, excellent customer service .. keep up the good work.. I’m not a very wordy person, go to Nissan you will not be sorry
They were timely and helpful. I don't enjoy bringing in the car but they make it easy. They offered to service a. Issue covered under warrant before warranty us up. I appreciate it.
Chat was informative and answered all our questions.He is knowledgeable and professional. Our family will go back and ask for his assistance for any future vehicle needs.
Fast and inexpensive service. I have never had any issues with their work. They do only what i ask and are very courteous during all of our discourse. They are also less expensive and thorough than any of the local dtive through service stations.
I want to thank Bruce Stewart once again for his professionalism and integrity in getting our Armada fixed in a timely manner. I have known Bruce for years and have followed him down to Olympia to continue to service our cars when necessary. He keeps us up to date on the process and always lets us know of any changes or needs during the repair. Olympia nissan is lucky to have a guy like Bruce that truly cares about the customer and the pride he takes in the job he does. I say it every time but give that man ...
I've been going to Olympia Nissan since 2009. I purchased my first two cars from them in 2011 and recently purchased another in 2018. I know the sales manager and the current service manager and they are both amongst the best in the industry and have facilitated a staff that truly aimes to make one of the most uncomfortable purchases something of comfort and joy. The amazing service manager and her staff do a phenomenal job of maintaining your vehicle so that it will last for years to come. Even the mechanics which rarely get seen develop good relationships with clients. This ...
Staff was professional, prompt, and crystal clear about my visit. Myself working for a very large corporation providing services to a large customer base, I can relate to the numerous issues that can arise during servicing of customer equipment, and the minor issues that arose from my visit including the small nuisances with hardware compatibility was quickly resolved and I was promptly notified. I feel this notification process is paramount in dealing with customers, and is upmost the most valued part of the customer experience, even when problems arise. Well done by your staff in notification and providing fast solutions ...
I personally want to thank Bruce of Bruce Titus Nissan for the perfect insight and care of my 2010 Nissan Rogue. He took care of not only my vehicle but also my transportation needs after arriving across country. Bruce and his fellow service members (service desk or in the shop) were true professionals and displayed care and concern for my vehicle and current situation.
Regular service on my vehicle that I purchased there in 2016. Easy to schedule and pick up 🙂 will be going back, thank you very much
We bought our brand new Altima at Olympia Nissan (great experience) and thought it wise to have it serviced there. That decision has proven to be the best decision we could have made. They are easy to work with, get us in quickly, give us an honest estimate as to cost and wait time, we’ve never had to have a second trip for the same issue. Fixed right the first time! We usually work with Bruce and he is absolutely the best!! He keeps us informed during the process and makes car repair/maintenence as painless as possible!
The crew at olympia Nissan did a great job fixing my leaf. The service manager was excellent. She really understands what customer service is about. Would highly recommend them.
Service dept-Customer service person, Jackie, is great to work with. She is professional and welcomes people to the service dept with enthusiasm. I also spoke with a service tech who was knowledgeable and honest. There are snacks and beverages while you wait. I'm not an auto expert but the work must be done well as they have kept my car going for about 155,000 miles, and it's still humming along. What I don't like...I was told when I bought the car that I would have lifetime oil changes as long as I own the car. Now we ...
I have now purchased 8 vehicles from Bruce Titus. We just bought 2018 Nissan Altima, our sales man was Keith Valloni. He is a good man. Our vehicle before that a titan.xd. different salesman still keith helped me and went out of his way to make sure I knew vehicle components . Wow. I recomend Bruce Titus Nissan and also keith Valloni.
Keith Valloni went above and beyond my expectations in helping me obtaining my new Nissan Rogue Sport. This was my second time purchasing a new vehicle at Olympia Nissan and that is because the sales department works hard in finding the right car for me and making it affordable! Thank you Nissan!
I was very happy with the quality of the service I received. You all are quite amazing! Thank you for a terrific sales experience Saturday!
Thank you to the service team for always taking care of my car and efficient always. Free car washes are a huge benefit. Top of the line service. Way to Go.
Courteous representative. Excellent waiting area with lots of goodies to enjoy. Children's play area away from the sitting area for the big kids lol.
Thanks to Hallie and the team at Olympia Nissan for taking care of my repair so quickly and professionally. It’s good to know that there are still people who believe in customer first service!
I have purchased 7 vehicles from Bruce Titus My last vehicle Titan Xd Cummins. Nav started rebooting while driving. Jeanne manger of service called me and said, it.needs a upgrade download. Arrived. Bruce took.care of me and is the best in service care. 1.5 hrs. I.came back truck was done. I love this place. BRUCE AND LEAD MECHANIC ARE WHAT MAKES NISSAN SERVICE EXCELLENT. LOSE THEM. YOU WILL LOSE MANY CUSTOMERS. LIKE ME.
The salesperson Chet was very helpful and professional white helping us to purchase this vehicle, his knowledge was a good thing. Thank you very much.
Great service, very nice and responsive staff. They gave me a loaner car and fixed my car under warranty. My car was done in two days and it was washed when I picked it up.
Excellent service department. Couteous and professional. Good prices and quick work. They cleaned my car after the service too. Looks brand new. I appreciate their work.
Let me just say, for all those customers that are looking for a vehicle for a family or otherwise, this is the dealership to visit and frequent. Take for instance myself, looking to have maintenance done on my 2003 350Z, and departing with an upgrade...370Z. How excited was I to be helped into a car that I eventually wanted to get anyway, I just got it sooner. This only happened because of the quality of the people at Olympia Nissan.
Always very helpful and knowledgeable. They listen and actually seem to care. Bruce the service manager is great at explaining things, listening to your concerns, and passing your comments to the mechanics. The prices are not too bad for a dealership and in the case of oil changes cheaper than the Jiffy Lube across town.
They are always on time . They are polite and provide you with great customer service . I would recommend them to anyone ! You will be satisfied!
I received the best service ,every one at the service department was helpful especially Jakie she was so nice , friendly and helpful she was awesome. Thank you so much .
The staff at Olympia Nissan are welcoming and knowledgeable. They want to insure you are taken care of. They keep you informed during the whole process.
Great service and finding issue with rear seal and breaks. I would recommend this dealership and service department. Liked that I could get in the same day.
It was a great experience from beginning to end. Bruce helped me at the service counter and was a breath of fresh air. His friendliness and customer service is outstanding. He treated me as if he had known me for years, it was nice. The work was done before estimated time and the final cost was a little less than estimated. I would recommend this service department anytime.
My experience was very pleasant. The staff where very welcoming and took their time to explain all the information I was asking for. Tara, Heather, and Todd where very helpful and were willing to work on the price based on my budget limit. I am very satisfied with my Nissan Frontier purchase.
Olympia Nissan has a great service department. The customer service representatives are very polite, friendly and efficient. They go out of their way to make sure each customer is well taken care of and satisfied with the work done on their vehicle.
Service was a snap to schedule. Staff very friendly and efficient. Actual service was fast and thorough. Waiting area comfortable. Owner loyalty manager followed up after visit. Typical of the service experience I have had here for the last 4 1/2 years since also buying the car here.
Always good experience with service dept. Sales not so much. The manager was too pushy. The salesman was good but seemed to have his hands tied
I came in for a simple oil change on my lunch break and was helped by Bruce. He is very professional and friendly, and never tries to pressure or upsell you on extra services, but educates you on what is best for your car. He is knowledgeable and courteous and I love going to this dealership for express services!
I've had a couple amazing experiences with these folks - they did an awesome job on detailing my nissan versa's interior, and when they couldn't fit me in right away to do the outside, they have me a coupon for a free one any time I wanted. They were also very prompt about replacing my airbag after the recall, gave me a really nice brand new rental, and were VERY flexible and chill when I needed a few days to come pick it up.
I was greeted with a smile and obvious interest in meeting my needs as a customer. Bruce took care of my every need and personalized the experience... he made sure I had water or coffee and explained what had been worked on. Bruce showed me the dirty air filter with an option to replace it if I wanted. I trust Bruce and give him my highest rating for service.
I am pleased with the service I receive at the Nissan dealership In Olympia. I believe the service staff has the expertise to get the job done well. However, I am finding it very expensive to keep my car in good working condition
Everyone was efficient, friendly, and helpful. In and out fast with a comfortable waiting area. I overheard the staff helping another customer and I was impressed with their friendliness.
The Absolute BEST service I've had yet with Nissan service in Sales. I've bought quite a few vehicles, Never...have I had the salesman help me unload my trade in belongs to the New vehicle! I had a lot! As I emptied my storage unit. Completely awesome help on going through new car 🚗 options. I would come back in a heart beat for Daniel Thank you so much !! High 10 rating! If there was higher rating...id choose that !!
Very attentive and knowleadgeable staff who work with you to ensure a great customer experience. Pros and cons were discussed in details, didn’t feel rushed or pressured and am very happy with car selection.
Fast friendly service. I recommend them and wouldn't hesitate to take my car in for service again in the future. Give Bruce a raise.
Bruce was friendly and knowledgeable. My appointment was started on time. When I returned to pickup my vehicle I was helped promptly. Everything regarding my service was explained in detail.
I’ve taken my car to this dealer and have always had good service. Staff is friendly. Wait time is minimal. Car is serviced and inside is cleaner than when I brought it in.
3 visits in the last year for service. Awesome staff to work with. Friendly and knowledgeable. In and out quickly and very affordable. Comfortable waiting area.
Not only do I get free oil change for the life of my car, but the service from Bruce was outstanding! They really take care of their customers!
Came in for service & Bruce Stewart was exceptionally courteous, helpful & arranged my service quickly. Helped with batteries for keys. He was phenomenal to work with.
Very patient attention from Mr. Valloni and Mr. Lukas. We came to a very a fair agreement without any stress or strain. Service Manager even answered some questions about maintenance.
I would like to thank Bill for his hard work and patience. He did an excellent job with my purchase and showing me the best options. Thank you
Found exactly what I want for a great price. Tars was very patient and understanding while going through all the new features on my car.
Very attentive staff, professional, clean facility. I like that everything is explained, liked having the shuttle, .the ad was done when they said it would be done.
Always excellent service. Bruce from the service desk is great and always friendly and helpful. The mainteance team is very thourough to identify any issues and repair or make reccomendations for repair. They catch things before there is any issuea or major problems. I bought my current and old Nissan Titan from there and use them for my service needs.
Heather is your super star. We did an internet deal that was quick, fair and professionally executed. This purchase was the most enjoyable I have encountered in over 17 new car buys.
Very nice dealership with helpful qualified sales people. They even held the car and took it off their internet site for sale for my appointment for me until I got there that was a very nice thing to do. I recommend this dealership if you ever interested in a vehicle.
I was shopping online,Olympia nissan matched with my budget&best deal.i called them &afterwards called me back.i drove from Seattle to Olympia,they all had a good customer service. I worked with Tara ,walked me through &after few hours I had the car.iam happy with the car. May God bless the work of your hands.
We worked with Dan McClain. Our sales experience was flawless. My DH did all the research for the car he wanted - but when it came time to buy it, he wasn't available and had to leave it to me, the NOOB to buy/negotiate the car purchase. Was super easy and smooth and we got a great deal. We would highly recommend working with Dan/Nissan Olympia to anyone who asked us.
We have all of our oil changes done at Nissan. They are reasonably priced and the service staff are great and easy to work with.
I gave this dealership 5 stars because they met all my expectations. I found my dream car a 2014 corvette stingray Z51 3LT at their dealership. The problem was I live over 700 miles away in CA. They answered all my questions and sent me as many photos as I needed. I purchased this vechicle sight unseen and while I was a little nervous the car was even nicer than my wife and I could have imagined. They even directly shipped the car to my house. The price was great and we couldn't be happier. Tony was a pleasure to work with ...
The dealership took very good care of me and my Nissan pickup which required a brake flush. Good job and I would recommend this dealership to my friends.
We were waited on immediately. We were also charged less than the estimated amount. Work was completed before the promised time. We were taken home so we didn't have to wait there.
We have had nothing but professional and courteous help and have seen an excellent bunch of people working together as a team and will always shop here for a car and the service department is awesome as well
I recently purchased a 2013 Nissan Altima. I commute from Puyallup to Seattle for work. With the 38 MPG, I'm saving money every month on gas. Even better than that, the driver's seat has NASA "anti-gravity" technology so I don't have back pain anymore. I bought the car last year and I've had zero issues. Jeff sold me the car. He was fantastic! I never felt forced in to making a decision. He's not the stereotypical car "salesman." He was very knowledgeable and extremely patient. When I came in I had no intention ...
Staff was very friendly. Only recommendation I would say is either walk the customer to their car or at least tell them where their vehicle is at after work is done. I walked around trying to find my white leaf with all the other white leafs. Felt kinda dumb.
Very helpful, friendly, non threatening atmosphere. Took their time to ensure I was fully satisfied and made you feel like a friend, not fake. Made us a deal and made experience personal.
This is my second time taking my Nissan Rogue in for servicing. Both times I have experienced fantastic service. The prices are fair, the work is timely and they even wash and vacuum the vehicle afterwards.
I would recommend this dealership to all my friends that are looking for a new car . The associates are all wonderful and they take the time to answer all your question.
Made a phone call, brought the car in within the same hour, left one hour later with all issues addressed - battery checked, oil changed, tires rotated. Terrific!
Great and friendly service! I called the service department and they were able to take care of my vehicle within one hour of my call. Very happy with my overall experience!
Not completed yet. Had to order parts. Also, misidentified a problem, but later adjusted estimate to reflect the error. I haven't given a good review for workmanship or price, as I won't know the answer to those until service is complete.
Drove in with my 2013 Chevy Camaro, Informed them I needed a family vehicle because my girlfriend and I are expecting our first child together. Drove off with a 2015 Nissan Rogue. Quick and easy. Great Customer service. Thank you Ryan and Sean.
Heather and Sean were so easy going and pleasant to work with. I felt no pressure to make a big decision. I drove three hours to look at the car and when it came to negotiation, Heather and her sales manager worked very quickly with me. Sean made the paperwork a breeze and was very thorough. I would work with this dealership again and highly recommend them.
My Titan would not start the other morning. Had it towed to Olympia Nissan. By the time I got there on a friend's car, the truck was already in the shop undergoing diagnostic procedures. An hour later they called me and told me that the truck had been fixed under an active recall, so no charge! I wish I lived closer, so I could always go to these guys for service.
Honestly when you walk into a dealer you expect people who are just trying to swindle you but these guys are so sweet and so nice. The service team was amazing, Jermeiah from service made me feel so secure and like he knew what he was doing. It was so refreshing, there is no point to go to another Nissan dealer.
I called in afternoon to ask a few questions about a new car. Bill Lucas answered all my questions, no pressure. Told him we might be up today or next, to look. Went up that afternoon, met Bill and found that he had pulled the car we were thinking about and had it sitting right there for us to look at. He explained all the new bells and whistles on it and off we went on a test drive. Came back, sat down, knew what we needed for our trade-in, he explained...we explained...No stress, bought a 2016 Rogue. Bill ...
