Dealership resolved issue but was not truthful on knowledge of issue and the extent of issue on lot

My first time at Olympia Nissan for service went well. People were very professional and answered all questions slowly and accurately. Though I was not looking for a new car I was approached by a sales person who was not pushy but simply said that if I had any questions about their cars we are always here to help you with any questions and that they always committed to making sure the customer gets exactly what they want. I said if be ready in a years or so and she said “ we’ll please come and see us any time. Very casual environment.

They seem to have a hard time keeping their appointments straight. Took the Rogue in a month ago for all added accessories paid for for at purchase. They gave us a loaner for 5 days but only completed the ventilated seat and hood protectant and low Jack. They did apply the trailer receiver as the said they needed to order one. It’s spring we need dirt and bark for our large property. Can not use the trailer. We’ve been waiting for the other appoint until today for the install of the hitch. After the oil change they called to tell us the trailer receiver was on back order. We would like to use our trailer instead of putting dirt, bark and manure in the back of our loaded brand new Rogue. Not to mention the inconvenience of taking the car back and forth. Our time is also valuable. . So Disappointed.

Efficient on their jobs. We purchased oil change and maintenance packages. We Like they work through all detailed checks.

Very nice people and very good service are most important to me. Thank you, Bruce and crew.

I am a resident of the city of Bellingham, yet I greatly prefer to go to the Olympia dealership. Their professionalism, speed and overall quality greatly exceeds that of Bellingham’s. I’d highly recommend and suggest to anyone that if you’re heading to the Olympia region for any holiday or weekend, schedule appointments with Olympia Nissan. I know I will.

Went for just an oil change but everything went as expected. Less than an hour...

Service Department staff, courteous and knowledgeable. Completed service on my car in a timely manner. Would refer friends and family.

Our experience with the service department crew left us questioning what happened with our car.

Always great service. Very thorough. Great communication with what they did. They provide printed details on the service provided.

I appreciate the great customer Service Bruce Stewart gave us on helping us get our car serviced.

Jessica was my customer service agent and she was super friendly. She kept me apprised of everything that was happening, let me know what parts needed replacing, asked for permission, got my car cleaned, and sent me on my way. The waiting room is comfortable and even the customers were friendly to each other. This place is better than a Starbucks for meeting people. I bought their seven oil change package which was a steal and Jessica let me k ow I can use it at any Nissan dealer, so that’s huge since I’ve needed oil changes out of town a few times. I always get great service here. Thanks Jessica!

They are very responsive; give thorough descriptions of any actions they recommend as well as pros & cons.

Been doing business with Nissan for over 12 years. The Service Department is half the reason I go there. The other half is I like the product

I recently had to bring in my Rogue for a repair. Customer service guided me on what was under warranty and what wasn't. I am grateful for the help, and the savings!